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Welcome to Travel Wheels campervans!

Here is some useful background information on our company and the key members of staff to give you an idea of who we are and what made us come to the land down under!

We all at one stage had the dream. We all thought of the excitement, the adventure, and the sheer fun we could have by exploring this vast continent called Australia!

At Travel Wheels we have turned our dreams into reality and we now live in this beautiful country and we want to share the same enthusiasm and adventure that Australia has offered us and pass on this information for you to enjoy.

Here at Travel Wheels campervans we pride ourselves on excellent customer service, and offer you an excellent choice of renting or buy a number of different vehicles to meet your needs and your budget.

All our vehicles come with an Unlimited Kilometres Australia Wide Warranty and 24 Hour Road Side Assistance Anywhere in Australia. This is already included with all Travel Wheels vehicles and we guarantee your vehicle will be trouble free for your adventure of a lifetime down under!

We are a friendly bunch of people, and we all have our own favourite spots and cool places to visit in Australia. Feel free to pop by one of our offices in Australia and sit down with us over a coffee and we can share our stories of where we have been.

Remember we are always here to answer any of your questions or help and we offer lots of free advice on where to go, unique things to do and great places to explore and many of these things are absolutely free once you have your campervan or station wagon from Travel Wheels!

All you have to do is tell us which view you want to wake up with in the morning, chose one of these, a fantastic ocean view, beach, bush/outback, or whatever you fancy and we can recommend a FREE camping spot nearby for you so that you can really have a real Australian Adventure with Travel Wheels!

Remember at Travel Wheels campervans, we are here to answer any of your questions about travelling around this amazing country, and look forward to meeting you before your trip and seeing your photos and hearing your stories when you return.

Travel Wheels Campervan Rentals insurance

INSURANCE EXCESS
An Insurance excess/Security credit card swipe of AUD$2000.00 will be taken at the point of pick-up. This payment will be processed and will be held as bond. Note 1: Bond/Security Deposit Return. If the vehicle is returned with any damage, or has been involved in an accident, whether the fault of The HIRER or not, the excess/security bond will be retained by TRAVEL WHEELS until the full cost of the damage is determined, or the claim has been settled by the Third Party's Insurance Company. The excess/security bond will then be returned to The HIRER in full if it is determined that there is no liability to the third party under Australian Motor Vehicle Laws and/or with Australian litigation. Please note that Third Party claims can take months or even years to resolve.

TRAVEL WHEELS cannot force the destiny of these claims, it is up to our Insurance Company and the Third Party, be they insured or not. Note 2: Excess/Security Bond/deposit return (Single Vehicle Accident). Single Vehicle accidents are defined as any damage that is done to the vehicle when no other vehicle is involved, or when the accident is with another vehicle, but The HIRER cannot provide TRAVEL WHEELS with the driver's licence, name or the registration number of the other vehicle.

Examples of single vehicle accidents include such things as running into trees, guideposts or animals, whether intentionally or not, whilst travelling forward or reversing. Collision with animals are considered to be a single vehicle accident, as too is overturning the vehicle, or any other damage done to the vehicle for any reason when no other vehicle is directly involved. A single vehicle accident carries a fee of $500.00 to be charged against the renter's credit car on return of the vehicle.

SINGLE VEHICLE ACCIDENT
If a vehicle is involved in a 'Single Vehicle accident' (for example you hit a tree and no other vehicle is damaged) then this will incur upon The HIRER additional liability of AUD$500.00.

TYRE DAMAGE
Any damage to the vehicles tyres or windows will be the responsibility of the renter and this will be deducted from the security bond if any damage occurs during the hire period. The average price for a tyre in Australia is AUD$125.00, and for a windscreen is AUD$300.00. Therefore we suggest taking care of the vehicle's tyres, windows, and please adjust your driving accordingly to the conditions on the roads.

VALUABLES
TRAVEL WHEELS assumes no liability for valuables left in or stolen from the vehicle. Please do not leave valuables in the vehicle because of possible theft. In major cities it is advisable to leave the vehicle in a Caravan Park and take public transport to the city. Please note: Insurance on personal property is The Hirer's responsibility.

DAMAGE COVER
In the event of an accident, personal injury is covered through Registration 3rd Party Insurance. All vehicles are fully insured for own their damage and 3rd Party Property Damage, but The HIRER is responsible for the Insurance Excess.

ACCIDENTS
Accidents can occur at any time and please be vigilant whilst on the roads. This is especially the case for people who normally drive on the right hand side of the road. If you do have an accident, you will need to do the following:

All accidents and any other damages must be reported to Travelwheels within 24 hours of the incident or all insurance cover and damage protection cover is void. Your insurance excess is your security bond and this will be withheld in the event the vehicle is involved in an accident.

If you do have a camera, please take as many photos as possible before moving the vehicles. Travelwheels will need the full name, address, telephone and driving licence numbers of all people involved in the accident. A brief description of the accident and a quick drawing is a useful thing to do to record what happened.